Customer Service
02-7576-2428
Monday ~ Friday (except weekends/holiday) 09:00 to 18:00 (lunch time - 13:00 to 14:00)
Delivery
Business day, 2-5 days after payment, up to 7-14 days for preorder products It may take.
All Nueque's products are sometimes delayed in delivery.
This may happen, and if you have a small amount of stock, you may still be out of stock
after receipt and completion of your order. Please understand this. For unavoidable shipping
delays and out-of-stock conditions, SMS will guide you.
Exchange & Return
return method
Return of the purchased product. If you wish to exchange, you will be left unused
Please return the product with your replacement return statement within two weeks (14 days) after arrival.
If the return is not completed within 14 days of the receipt of the product, the exchange and return shall be withdrawn.
It will not be processed at the expiration of the term due to the buyer's personal circumstances.
To the simple change of the customer Returns related to returns and exchanges by the customer are at the customer's expense.
in the case of such a return. The payment amount excluding the initial shipping charge will be refunded.
refund method
The method of refund varies depending on how you paid.
Credit card refund approval shall be cancelled immediately in case of cancellation
of the same day according to the regulations of each credit card company.
If a cancellation request is made after the next day, the card company will receive
the cancellation request after 2-3 business days from the business date of the card company.
You can check the cancellation. Account transfer and virtual account are based on bank business day
from refund approval date Your account will be refunded in 2-3 days.
non-returnable goods
You cannot return or exchange the following products.
- Use product with a mark of wear
- Products that are damaged or dirty due to customer's responsibility
- Products that have been over 14 days since the arrival of the goods
- In case the product status at the time of return is significantly different from that reported (box). Accessories are also applicable)
- Return of certain sale items. Exchange
* Free exchange if the goods are defective or if the order and other goods arrive. You can return it.
* You can claim damages in case of intentional damage for ex
hange and return.
Nueque shall not be responsible for any disadvantages arising without being aware of the notice.
